Contact
Three ways in. If traffic from an Ostra address reached you, start with the first: a person at Ostra reads every report.
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Report abuse
Traffic from an Ostra line that should not have reached you.
- Send
- The address you saw and the port if you have it; the date and time with the timezone; the host name or URL; what happened, and any logs.
- Ostra then
- Matches the address and time against its connection records to find the line and its customer.
- How fast
- A reply within 1 business day; a clearly abusive line suspended within 24 hours.
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Law enforcement
Legal process and preservation requests.
abuse@ostranetwork.comwith “Legal process” in the subject
- What Ostra holds
- Sign-up records; connection records for 90 days with no content; texts and calls for 30 days by default, encrypted.
- Preservation
- A hold stops scheduled deletion of the named records until the request ends.
- Process
- A valid subpoena, court order or warrant served this way. Ostra tells the customer before disclosing their records, unless the law or a court order forbids it, and answers emergency requests the same day.
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Lines for you or your business
Questions about lines, verification, pricing and anything else.
- Sign up
- Create an account at app.ostranetwork.com, as an individual or a business in the United States, then order lines from the dashboard once the sign-up check clears your account.
- Faster
- The form on the home page drafts this email with your answers.